Yes, certification is available upon request. We work with reputed gemological laboratories to provide authenticity reports. Some products may also come with pre-included certificates

No. Due to the high-value and natural uniqueness of our gemstones, all sales are final. We do not accept returns, exchanges, or cancellations after shipping.

In the rare case of damage or incorrect shipment, please contact us within 48 hours of delivery with clear photos and an unboxing video. We will investigate and resolve the issue as per our policy

Yes, we primarily deal in natural emstones. Any treatments such as heating or oiling (if applicable) are clearly mentioned in the product details or certification

Yes, we ship globally using trusted courier services like FedEx, DHL, and UPS. Shipping charges and delivery times vary based on your location

Absolutely! We accept custom orders for specific cuts, sizes, or varieties. We also offer bulk pricing for wholesalers or designers. Please reach out to us directly for a quote.

For domestic orders in India, delivery usually takes 4–7 business days. International orders typically arrive within 7–14 business days, depending on customs and courier

All our gemstones are sourced from trusted mines and vetted by expert gemologists. Certificates from reputed labs are available for verification upon request

We accept all major credit/debit cards, net banking, UPI, and international payments through secure payment gateways.

You can reach us anytime at support@jaipurigems.com or through the contact form on our website. We typically respond within 24–48 business hours